Having worked in drug discovery and development ourselves we know that small projects, because they are extremely valuable to the client, need special treatment and care in data interpretation. As a laboratory which focuses on this type of study we can run studies rapidly and find time to discuss the results with the client one-to-one with the scientist involved.
Our clients include SMEs, university groups and other research groups. These groups are experts in their areas, but not in analysis, and discussions with us adds value since it can help them to design the right experiment to answer their questions.
In a customer satisfaction survey the respondents were very satisfied with our service and thought that the quality of support compared very favourably with their other service providers.